Terms & Conditions

 

Shipping & Delivery

For mainland UK orders deliveries will be dispatched within 5 working days with on a next day delivery basis. For overseas orders delivery is dependent on destination address and country and buyers will be informed of this information on receipt of order or any email request for delivery times. Where next day delivery does not apply purchasers will be informed by email. For UK next day deliveries we use UK Mail and for overseas deliveries use Parcel2Go.

Privacy Policy & Security

For your security, we do not store credit card details nor do we share customer details with any 3rd parties and use secure URL's to protect and encrypt your details in all sensitive areas of the site including all payments and your account management areas. 

Returns, Refunds & Replacements

We will only refund goods purchased providing they are returned to us in a perfect and unused condition within 14 days, and at the buyers expense. When the goods have been returned and that have been confirmed to be in an unused condition and complete, there will be a 10% handling charge deducted from the item purchase total to cover administration costs but the cost of the delivery charge of the goods to the buyer will not be refunded. Once returned items have been received verified as being unused a refund will be made within 3 days. This rule however does not apply to chemicals sold as they cannot be returned to stock and resold as we cannot verify the quality of returned chemicals and therefore refunds are not permitted.

The criteria for other nonrefundable elements of any order are:

1/. Where services have to be purchased from 3rd party suppliers then refunds for those services cannot be given as the supplier has already provided a paid for service 

2/. Shipping: Costs incurred in sending order to customer unless the item is faulty, for the UK this will be a maximum of £10 and for overseas it will be for the exact amount quoted or charged to us by the courier at point of order

3/. Work already undertaken by us or our agents at point of cancellation as detailed below cannot be refunded:

  • Website design: £400.00 if work completed

  • Website: if not completed then a standard charge of £50 per hour by us for any work on the design of that website plus any 3rd party costs incurred up to that point will be withheld

  • Video production: £200.00. This charge is non-refundable regardless of how much work has been put in by us or any 3rd party Film Production company, even if the video has not been completed.

  • Training Fees: If Training was included in the purchase then the buyer will be liable for the full fee (plus any travel/hotel costs incurred in that training)

4/. Gold Plated Gifts County Group Membership packages: All buyers of this package are subject to the following conditions

a/. Members must not use their Group name other than to state that they are only members of that group and not to make any claims that they represent the Group other than just being an independent member of the Group

b/. Members are only members of the group as long as they pay the monthly service fee, 1 month in advance, and if members miss that payment deadline they will no longer be classed as a member and all links and reference to them and their business will be removed from the Group website as well as services

c/. Members must at all times act in a responsible and ethical way and do nothing to jeopardise the reputation of the Group they are a member of. If it is found that have not not done so they may be removed from the Group website at the discretion of Gold Solutions.

d/. New members agree to provide Gold Solutions access to their Facebook account if the buyer wishes us to post to any groups that the member is a member on their behalf. Failure to provide that access will excuse us the responsibility to fulfil the terms of the agreement to carry out that task for the member

Ordering

Orders can be placed through our website, or via email. Current members of the Gold Plating Guild will receive a 10% discount on all shop purchases for chemicals and sundry supplies unless they are full 30% or 40% discount members of the Guild in which case they will receive their higher discount as per their agreed discount level on purchases with the exception of any purchases of all Rose or Yellow Gold solutions and Platinum when their discount for those products will be limited to just 20%.

Payment Gateway

Payments are only processed securely via PayPal or credit card. 

Damaged or Missing Goods Policy

We must be informed by telephone within 24 hours of receipt of order and in writing (by email) of any damaged goods or items missing within to qualify for replacements

Overseas Orders

Orders received from overseas will not be accepted unless by previous arrangement

Warantees

Any warranties issued by Gold Solutions are subject to any conditions stated when item/s are purchased. Where items are sold with MANUFACTURERS warranty/guarantee, Gold Solutions will act on behalf of the purchaser when dealing with any issues covered by any such warranty or guarantee

Complaints

In the event of dissatisfied customers Gold Solutions will always try to resolve the matter amicably

Conditions of Sale

Ownership of goods will only pass to the purchaser when full payment has been received

GET IN TOUCH

Unit 3 Pier Road Industrial Estate

Gillingham, Kent, ME7 1RZ

Telephone: 0207 871 3017